At Salwa Textile, we are committed to delivering your towels and bathrobes to you as quickly and safely as possible. Please read our shipping policy below for details on processing, delivery times, and order tracking.
Order Processing
All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed, and a further notification once it has been dispatched.
Delivery Timeframe
Once your order has been shipped, you can expect delivery within 2–4 business days. Delivery times may vary slightly depending on your location and any unforeseen circumstances such as weather conditions or courier delays.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS so you can monitor the progress of your delivery in real time.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. Any promotional free-shipping offers will be clearly indicated on our website.
Multiple Shipments
If you order multiple items, they may be shipped separately depending on stock availability. You will not be charged extra for split shipments.
Delays
While we strive to meet our estimated delivery timeframes, Salwa Textile is not responsible for delays caused by circumstances beyond our control, including but not limited to courier issues, natural events, or incorrect shipping information provided at checkout.
Order Issues
If your order has not arrived within the expected timeframe, or if you notice any issue with your shipment, please reach out to our customer support team through the contact options available on our website, and we will be happy to assist you.