Your satisfaction is our priority. If you are not completely happy with your purchase from Salwa Textile, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, items must meet the following conditions:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must have all original tags, packaging, and labels intact.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return once opened or used, including personal-use towels or bathrobes that show signs of use or washing. Items marked as "Final Sale" or purchased during clearance promotions are also not eligible for return.
How to Initiate a Return
To start a return, please contact our customer support team within the 7-day window from the date of delivery. Once your return request is approved, you will receive instructions on how and where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
- Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
Exchanges
If you received a defective, damaged, or incorrect item, we are happy to offer an exchange for the same product, subject to availability. Please contact us within the 7-day return window to arrange an exchange.
Return Shipping
Unless the item received was defective, damaged, or incorrect, the customer may be responsible for return shipping costs. Any shipping costs paid for the original order are non-refundable.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times can vary. If you have done this and still have not received your refund, please contact our support team for assistance.